Operational write-ups on STR maintenance, inspections, insurance documentation, and where reactive vendor networks fall short. Written by the team.
Across 414 maintenance tickets in a 25-property Branson portfolio, the same five categories drove most of the guest-impact volume. None of them are dramatic on their own. All of them have a scheduled-visit fix.
33% of maintenance issues in our dataset were caught proactively. The other 54% reached a guest first. The gap isn't a vendor problem — it's a structural one.
STR dryers run 5x to 10x the duty cycle of residential dryers — and the lint accumulation rate scales with it. The cleaning interval that handles both the safety risk and the guest-complaint risk is six months.
Waivo, Safely, and standard STR carriers default to the assumption that the burden is on the property to prove maintenance was current. Here is what they actually ask for — and what the program delivers as a matter of routine.
The first 30 days under a new management agreement is where the maintenance baseline gets set. Skip it and you guess about the property's actual condition every time something comes up. Here is what we catalog, photograph, and test.
For most PMCs in the 15-to-40-property range, the program comes in materially cheaper than a full hire — and that is before accounting for utilization slack. Here is the math.
