Articles tagged “maintenance”

3 articles.

May 4, 2026

The five maintenance items that ruin guest reviews

Across 414 maintenance tickets in a 25-property Branson portfolio, the same five categories drove most of the guest-impact volume. None of them are dramatic on their own. All of them have a scheduled-visit fix.

maintenance · guest experience · data

April 13, 2026

What a scheduled inspection catches that a reactive visit misses

33% of maintenance issues in our dataset were caught proactively. The other 54% reached a guest first. The gap isn't a vendor problem — it's a structural one.

maintenance · operations

March 21, 2026

Dryer vent fires in STRs: the quiet liability

STR dryers run 5x to 10x the duty cycle of residential dryers — and the lint accumulation rate scales with it. The cleaning interval that handles both the safety risk and the guest-complaint risk is six months.

safety · insurance · maintenance