Your fractional in-house maintenance team — for the cost of a service contract.
Most short-term rental property managers reach a point where reactive maintenance starts costing them more than the management fee — in operational time, in lost reviews, and in owner churn. Hiring a full-time maintenance person is the obvious next step, but it’s a big leap: payroll, vehicle, tools, training, and the dead time between calls. Capon Services is the in-between option. A dedicated recurring maintenance team you can scale across your portfolio at a flat per-property rate.
Across 414 maintenance events we tracked in a 25-property Branson portfolio over 13 months, more than half (54%) reached a guest before resolution — during a stay, in post-stay feedback, or in a public review. The average property generates about 15 maintenance events per year, and 12 ticket types account for ~80% of all activity. That’s the volume and the concentration a recurring program is built to absorb.
Tiered by property size.
Flat partner rate per property. See the tiers below.
- · 12 scheduled monthly visits
- · Every monthly, quarterly, semi-annual, and annual program task bundled in
- · Photo and written report after every visit
- · Photo records and visit history available on request
Materials and add-on services billed separately. Full program details are on the pricing page.
Why property managers partner with us instead of hiring in-house.
Built by an operator who has run portfolios at scale
Max comes out of six years of project management at a national signage company — 100+ concurrent projects a year, properties up to 500 units. Scheduling rigor, proactive communication, and progress reporting are not features. They are how the business operates.
No headcount risk
Scale up or down by property without hiring or firing. A 25-property portfolio runs exactly $2,625/month — no benefits, no truck, no payroll burden. Annual program tasks are timed into slower months so the calendar stays balanced.
STR-specific operations
Hot tub chemistry, dryer vent fire safety, between-stay grill readiness, propane and filter cadence — the team handles items on a schedule built for short-term rentals, not adapted from a generic handyman list.
Insurance documentation built in
Photo records, visit reports, and condition history support Waivo, Safely, and other STR claims. We work with you on what insurers require so more claims get covered.
White-label friendly
We can operate behind your brand on owner-facing communications and reports. The Capon Services name doesn’t have to appear if you’d rather position the program as part of your management.
Direct invoicing & reporting
We bill the property manager, not the owner. You decide how to package it downstream. Photo and written reports are delivered to you after every visit.
The math, side by side.
| In-house hire | Capon Services | |
|---|---|---|
| True cost | $35K–$45K salary + 20–25% payroll burden + insurance = $50K–$65K per year | $105–$135 per property per month depending on size. Flat per-property rate; no benefits, no truck, no payroll burden |
| Headcount risk | Full salary year-round regardless of property count or workload | Scale up or down by property. No minimum properties, no annual commitment |
| Liability | Property manager is directly liable as employer for errors, injuries, and damage claims | Carries its own insurance (BOP, commercial auto, professional liability). COI provided |
| Hot tub expertise | Verified water chemistry competence is difficult to source and commands a premium | CPO certified. pH, chlorine, and alkalinity logged on every visit |
| Records & tools | Building per-property records, sourcing tools, and tracking photo documentation is real property manager overhead — time better spent on guest experience | Records, tools, and condition history owned by Capon Services across every property in your portfolio |
Four ways property managers package Capon Services for their owners.
Pricing is a flat per-property rate to your property management company ($105 for up to 4 BR, $120 for 5–6 BR, $135 for 7+ BR) regardless of how you package it downstream. Many property managers combine approaches across their portfolio.
| Approach | How it works | Margin to property manager | Owner sees |
|---|---|---|---|
| Pass-through at cost | The property manager bills the base rate ($105–$135 depending on property size) directly to the owner. Capon Services named or referenced as the vendor. | $0 zero-friction add | $105–$135 / month |
| White-glove markup | The property manager bills the owner at a chosen retail rate. Typical range $130–$150/month, positioned as a premium service line. | $25–$45 per property / month | $130 – $150 / month |
| Include & differentiate | The property manager absorbs all or part of the cost as a standard part of management. Often offset by a small fee adjustment. | Indirect retention, fewer escalations, higher reviews | Included in fee |
| Cleaning-fee uplift | The property manager uplifts the cleaning fee by $25–$35 per booking. Guests pay it, not the owner. Over a year of bookings it more than covers the cost. | Variable grows with booking volume | Guest pays in cleaning fee |
Thirty days from signed to steady state.
Every new client begins with a complimentary onboarding. Across four phases we catalog every appliance, photograph the property baseline, build a customized maintenance schedule, run a soft launch on the first live visits, and review against the first invoice before steady-state begins.
Kickoff meeting. Every property visited and photographed. Equipment cataloged. Vendor contacts collected.
Property profiles built. Maintenance schedules activated. Stocking lists defined. Billing confirmed.
First live visits run. Notification flow tested. Walk-through with your team. Adjustments made.
First invoice reviewed. 30-day review call. Welcome communication delivered. Steady cadence begins.
Getting started.
- ✓Sign a simple partner agreement — no minimum properties, no annual commitment.
- ✓Complimentary onboarding visit per property (above).
- ✓First monthly invoice arrives roughly 30 days after onboarding, per property added.
Fully insured · CPO certified · COI on request
Ready to talk?
Reach Max to set up a 20-minute call. We'll walk through your portfolio and what a partnership looks like.