Routine maintenance, minor repairs, and the ongoing needs of your STR.
Short-term rental property runs on a long list of small things — bulbs, batteries, filters, hot tub chemistry, propane levels, hardware, screens. Capon Services is the team that handles all of it on one schedule, by one crew that knows your property.
Across 414 maintenance events we tracked in a 25-property Branson portfolio over the past 13 months, more than half (54%) only surfaced after a guest noticed them — during a stay, in post-stay feedback, or in a public review. The average property generates about 15 maintenance events per year, and 12 ticket types account for ~80% of all activity. Both shapes — the events and the categories — are exactly what a scheduled monthly program is designed to absorb.
Tiered by property size.
12 scheduled visits a year. Flat monthly rate based on bedrooms.
- · 12 scheduled monthly visits, anchored to a flat rate
- · Every monthly, quarterly, semi-annual, and annual program task bundled into the schedule
- · Photo and written report after every visit
- · Immediate issue escalation with recommended action
Materials used during visits (filters, propane, parts) are billed separately at cost plus a markup. Work outside the routine program is at our handyman rate of $65/hour, billed by the half hour and bundled with the scheduled visit when possible.
Why owners hire us.
One team in the property every month.
Instead of coordinating a cleaner, a handyman, a hot tub company, and whoever else is available, you have one crew that shows up on a schedule and knows what was done last time.
Catches small items before they grow.
Loose hardware, slow drains, flickering bulbs — the things that don’t get a service call until they fail. Addressed on the routine visit or flagged with a recommended action before the visit closes.
One proactive visit instead of multiple reactive trips.
Without a recurring program, the same property typically generates several reactive service calls a year. We consolidate routine work into one scheduled monthly visit so most of those reactive trips never happen.
What we do — and where we coordinate.
Routine preventative maintenance and minor-to-moderate repairs. Furnace filters, AC drain flushes, loose faucets, screen replacements, bulb swaps, smoke detector tests, hardware tightening, dozens of items on the program checklist.
Licensed HVAC, plumbing, and electrical work. We work with a small network of preferred trades we know and trust, coordinate the work, and stay on site as needed. One Capon Services team telling the story, regardless of who does the work.
Additional services, billed when used.
| Service | Rate | When |
|---|---|---|
| Propane swap | $40 flat | Monthly visit checks tank level; swap fee covers refilled tank and labor. |
| Hot tub post-stay clean & rebalance | $45 flat | Between-guest chemistry, surface, cover, equipment. |
| Hot tub vacancy chemical rebalance | $15 flat | Auto-triggered when a property is vacant 2+ weeks. |
| Hot tub full drain, clean, refill | $90 flat | All-inclusive. Triggered at TDS ≥ 1,500 ppm. |
| Grill cleaning during scheduled visit | $20 flat | Bundled rate when we’re already onsite for the monthly visit. |
| Handyman work beyond program | $65 / hour | 30-min minimum, then 15-min increments. Coordinated through your property manager. |
| Optional inspections (pre-stay, vacancy, maintenance) | $30 – $75 | Per property, as elected. |
What you actually receive.
- ✓Proactive scheduling. We track every task interval across your portfolio. You never have to remember what’s due.
- ✓Photo documentation. Every visit is documented with photos, organized and delivered with your visit report.
- ✓Written visit report. Itemized summary of everything checked, completed, and flagged after every visit.
- ✓Immediate issue escalation. Anything found is flagged with photos and a recommended action before the visit closes.
- ✓Insurance-ready records. Photo records, written reports, and condition history kept on file to support Waivo and STR damage-protection claims.
- ✓Specialist coordination. Licensed trade work coordinated with property manager approval. Capon Services stays on site to supervise.
- ✓Transparent materials billing. Materials used during visits are billed at cost plus a markup.
Thirty days from signed to steady state.
Every new client begins with a complimentary onboarding. Across four phases we catalog every appliance, photograph the property baseline, build a customized maintenance schedule, run a soft launch on the first live visits, and review against the first invoice before steady-state begins.
Kickoff meeting. Property visited and photographed. Equipment cataloged.
Property profile built. Maintenance schedule activated. Stocking list defined.
First live visit run. Walk-through with your team. Adjustments made.
First invoice reviewed. 30-day review call. Steady cadence begins.
Let's talk.
Every new client begins with a complimentary onboarding visit. Reach Max directly to set up a 20-minute call.
Fully insured · CPO certified · COI on request